Complainants are invited to complete a one sheet complaints form quoting the installation address, the name of the RECI contractor, date of completion of work etc. and stating the portion or features of the contractors electrical installation work that are considered to be unsafe or below the required technical standards.
This form is available at the bottom of this webpage and can be submitted online.
In cases where there is considered to be imminent danger the above mentioned form can be transmitted and returned by fax. In exceptional circumstances the details can be given on the telephone quoting the specific danger and on the understanding that the written confirmation will follow immediately. On receipt of a completed complaints form RECI asks the registered contractor to comment. If the complaint is of a relatively minor nature and the facts are not in dispute it may be possible for RECI to arrange for the matter to be resolved without direct intervention. In other cases, arrangements are made for an on-site inspection to be carried out by a RECI Inspector.
A representative of the registered contractor will be requested to be present at the inspection. The complainant or a representative is also required to be present but no one else unless expressly agreed in advance by the RECI Inspector.
The inspection is concerned solely with the items specifically the subject of the complaint. The purpose is to determine whether these items satisfy the requirements of the National Rules for Electrical Installations. After the inspection the RECI Inspector prepares a report giving details of the electrical work, the results of tests and details of any breaches, if any, of the wiring rules. This report is sent to the registered contractor and the complainant is given a general indication of RECI's findings.
If the report reveals breaches of the Wiring Rules RECI requires the registered contractor to carry out remedial work without additional cost to the customer, to correct those breaches which were not the result of specification requirements. Usually, a further inspection of the installation is made after completion of the remedial work so that confirmation can be given to the customer that the breaches have been corrected.
All decisions regarding the application and interpretation of the RECI complaints procedure, the safety and technical standard of an electrical installation and remedial work required rests solely with the Register of Electrical Contractors of Ireland.